Do we give you a key to our house?
Yes. In order for us to cat sit for you, we will require all house keys from you. We are bonded and insured and appreciate your pet and your home are often your most prized possessions – we treat both as such. Earning and maintaining your trust is essential to the strength of our business. Please note that in the event we are not handed all keys and a door is locked, it will be your responsiblity to call a locksmith to let the sitter in.
What is your payment policy?
All our invoicing is done online. You will receive an invoice after our visits. If you are away for a long period of time or having Christmas Time visits, a 50% deposit will be required. All monies are due upon receipt of invoice and can be paid online with Visa, Mastercard, PayPal, cheque or e-transfer.
What is your cancellation policy?
We request that you try and cancel within 24 hours of your scheduled visits.
What happens if my pet sitter is sick or away on vacation?
If your sitter is sick or away on vacation, we arrange for another one of our professionals to fill in. Of course, we always let you know in advance if your regular sitter will be unavailable.
How do I prepare for a cat sitter?
The cat sitter will arrange for a meet and greet with you. During the meet and greet we will come to your house and discuss your pets requirements, pet concerns, home care services (newspapers, plants, mail, etc), emergency contact information and keys. This will make the transition for you and your pet very pleasant. If required, we may have to schedule a couple of trial visits for more "special kitties".
A professional pet sitter will provide peace of mind for everyone.